Analista de Soporte IT

About the role

HEI has been a leader in construction for over 50 years, operating in Arizona, the Carolinas, Colorado, and Texas. As a prominent civil construction company, we are dedicated to transforming landscapes across these regions. With an unwavering focus on safety, people, quality, and production, we undertake diverse projects ranging from roads and bridges to water infrastructure and environmental restoration. We are looking to hire an experienced IT Support Analyst professional to join our team.

Responsibilities

• Support HEI's commitment to innovation and adoption of technological trends by providing end users the opportunity to work on cutting-edge projects and solutions.
• Stay current on technological advancements and industry best practices in mobile and field device management.
• Assist in technology acquisition, including researching and recommending hardware and software solutions for mobile and field devices.
• Install, configure, and maintain computer hardware, software, and peripherals, including mobile device management (MDM) solutions.
• Provide technical support to users via phone, email, or in person regarding hardware, software, network, and other IT-related issues.
• Diagnose and resolve technical problems, including troubleshooting hardware and software issues on desktops, laptops, mobile devices (smartphones, tablets), and field equipment.
• Collaborate with other IT team members to improve systems and processes related to mobile and field device support.
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides, with emphasis on mobile and field device support.
• Perform other assigned tasks.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or related field preferred. Prior experience and certifications may be considered in lieu of a degree.
• Experience: Proven experience working in an IT support role or similar position, with specific experience supporting mobile and field devices.

Knowledge, Skills, and Abilities

• Solid knowledge of hardware, software, operating systems, and mobile device platforms (iOS, Android).
• Experience with mobile device management (MDM) solutions and remote support tools.
• Excellent problem-solving and diagnostic skills, with the ability to identify and resolve issues across various devices.
• Strong communication and interpersonal skills, with the ability to effectively convey technical information to non-technical users.
• Ability to work independently and prioritize tasks in a dynamic environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, Mobile Device Management) are a plus.