Amusement Supervisor

About the role

The Amusement Supervisor is responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement Department. The role requires excellent customer service, assisting department employees in problem-solving, and implementing all company policies and procedures.

Responsibilities

• Support the Amusement Manager and/or General Manager in achieving departmental sales goals through efficient execution of Company policies.
• Be on the floor to provide personal sales support and troubleshoot amusement department at least 90% of time (100% on busy times of weekends).
• Control payout ratios of crane operations by remaining highly attentive to pay out numbers as well as the actual customers.
• Conduct till checks, refunds, credits, and ticket adjustments in accordance with company policy.
• Complete opening and closing department procedures.
• Complete all amusement-related reports assigned by the Amusement Manager and corporate office.
• Aid in planning and preparing work schedules and assignments of employees to specific duties.
• Aid in monitoring store inventory levels on a daily basis to ensure adequate availability of products.
• Under the direction of the Amusement Manager and/or General Manager, supervise department employees to ensure they are in compliance with established operational practices and policies.
• Aid in ensuring compliance of employees with established security, sales, and safety procedures and practices.
• Aid the Amusement Manager in ensuring all store amusement employees are properly trained.
• Assist other departments as needed and cross-train for a basic understanding of all departments.
• Attend all department & store meetings as assigned by the General Manager/Amusement Manager.

Requirements

• At least 21 years old with a High School Diploma or GED.
• Open availability, especially nights and weekends, is preferred.
• Staff handling and serving alcohol must be at least 21 years old.

Qualifications

• Associate's degree and 2-3 years retail management experience, preferably in the entertainment, retail, or hospitality industries.

Skills

• Excellent customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Ability to work independently and as part of a team.

Benefits

• Paid Time Off (PTO)
• Medical
• Dental
• 401(K) with company matching