Supervisor, Entertainment

About the role

As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Responsibilities

• Oversee the installation, rehearsal, and operation of assigned Entertainment venue/area, including the daily supervision and development of the cast and crew.
• Maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues.
• Lead all aspects of daily Entertainment operations, including creating detailed Cast and Crew schedules/line grids for daily park operation, inputting Cast and Crew schedules into the team member management digital platform, reviewing and approving Cast and Crew daily schedules, and any schedule changes or deviations.
• Follow and maintain training protocols and standard operating procedures in your assigned venue/area and collaborate with your manager to update and develop these, as needed.
• Perform administrative responsibilities such as budget tracking, punch lists, rehearsal schedules, production archives, production calendars & timelines, power point presentations, creative development (depending on the ambassadors' particular aptitudes), production stage manager responsibilities, assisting with ambassador on-boarding, Kronos, Seeds, work orders, and providing audition support when needed.
• Maintain SEA quality and integrity for assigned Entertainment product. Assist in the installation/remounting of new or changing show/performance product while maintaining open, clear, and concise communication with internal and external departments.
• Work with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning.
• Train, supervise, evaluate, coach, and develop the cast/crew in your assigned venue/area and maintain ambassador training records.
• Utilize standard procedures to track and document positive and negative behaviors, administer feedback sessions and evaluations in a timely manner.
• Develop the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s). This includes, but is not limited to, green tag procedure, injury reduction plans, MSDS sheets, emergency action plans, ambassador injury reports and monthly safety inspections.
• Consistently practice safe work habits and report unsafe situations to management.
• Act as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors (i.e. directors, choreographers, construction companies, etc.).
• Perform various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team’s schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary.
• Demonstrate consistent courtesy and professionalism in all work aspects with all ambassadors and guests.
• Support creative, pre-production, rehearsal, and operation Entertainment offerings, as needed.
• Perform other duties as assigned.

Requirements

• A High School diploma or equivalent.
• College degree in theater or equivalent experience is preferred.
• Minimum one (1) year theme park experience preferred.
• Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts.
• Special Event/Stage Manager/Project Management experience preferred.
• Demonstrated ability to lead a team and work well with others with strong organizational & time management skills.
• Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel.
• Working knowledge of the English language with excellent verbal and written communication skills.
• Ability to walk and stand for long periods of time in extreme weather conditions.
• Ability to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays.
• Ability to multitask while maintaining a positive attitude to ensure excellent guest service.
• Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks.
• Ability to work as a team player, communicate and resource with internal and external ambassadors.
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations.
• Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

Qualifications

• Willingness to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays.
• Ability to multitask while maintaining a positive attitude to ensure excellent guest service.
• Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks.
• Ability to work as a team player, communicate and resource with internal and external ambassadors.
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations.
• Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.

Skills

• Leadership
• Teamwork
• Organizational Skills
• Communication Skills
• Time Management
• Computer Skills
• Flexibility
• Physical Stamina
• Safety Practices
• Guest Service

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Pay

18 USD

Schedule

Flexible schedule, which includes weekdays, weekends, evenings, and holidays.