Supervisor Entertainment

About the role

The Supervisor, Entertainment Operations Shows is responsible for overseeing the day-to-day operations of a specific show venue or area. They supervise staff and processes, provide direction and support to guests and employees, and ensure assigned projects and duties are communicated.

Responsibilities

• Contribute to a professional, collaborative work culture
• Supervise daily operations of a specific show venue or area
• Support staff and processes, provide direction and support to guests and employees
• Communicate ongoing expectations to staff members
• Assist in creating, implementing, and managing an Action Plan to improve employee engagement and satisfaction
• Ensure show quality across all entertainment products and communicate concerns to appropriate stakeholders
• Manage labor and non-labor budgets, including reporting variances
• Plan and develop operating budget and capital expenditures for the upcoming fiscal year
• Ensure operational efficiency and effectiveness of administration, venue/show area, and/or elements
• Resolve issues and collaborate with stakeholders to improve processes
• Provide direction, development, and support to Leads and employees
• Communicate feedback and address performance issues, providing recognition and coaching
• Create and maintain SOP/GOP for all employees
• Ensure compliance with environmental, health, and safety policies and procedures
• Establish and maintain effective relationships with other park department leaders and stakeholders
• Perform other duties as assigned

Qualifications

• Ability to read, interpret, and follow safety rules, operating and maintenance instructions, and procedure manuals
• Write reports, business correspondence, and procedure manuals
• Communicate effectively with people at all levels in the organization
• Lead by example promoting a professional, inspiring, fun, and teamwork-oriented work culture
• Identify required skills and criteria for best quality hiring
• Able to assess performance and take appropriate coaching, corrective action, or termination if necessary
• Communicate performance goals and standards routinely
• Provide regular, specific feedback that employees can use to continuously improve performance
• Recognize the broader implications of a project; doing all that should be done, not just as directed
• Work collaboratively with all employees in the organization and support others when requested
• Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds