Supervisor Entertainment

About the role

The Supervisor, Entertainment Operations Shows is responsible for overseeing the day-to-day operations of a specific show venue or area, including supporting staff and processes, and providing necessary direction and support for guests, employees, and operations.

Responsibilities

• Contribute to a professional, collaborative, inspiring, fun, and teamwork-driven work setting for all employees.
• Supervise the daily operation of a specific show venue and/or area, including supporting staff and process/procedures, and providing necessary direction and/or support for guests, employees and operations.
• Ensure assigned projects and duties to staff members have ongoing expectations communicated.
• Assist with the creation, implementation, and management of an on-going Action Plan to improve and maintain employee engagement and satisfaction (TSAT).
• Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s).
• Work with Manager and Assistant Manager to recommend budget adjustments based upon operational requirements.
• Avoidance of issues as they arise and seek opportunities to improve process and procedures collaborating with Manager and Assistant Manager, department stakeholders, employees, etc. as appropriate.
• Provide direction, development, and support to Leads and employees. Communicate feedback and address any and all performance issues, providing recognition, coaching.
• Create and maintain an annually updated and accurate SOP/GOP available to all employees.
• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities.
• Establish and maintain effective relationships with other park department leaders and stakeholders.
• Perform other duties as assigned.

Qualifications

• Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write reports, business correspondence and procedure manuals.
• Effective communication and presentation skills.
• Ability to communicate effectively with people at all levels in the organization, including providing specific, timely feedback to managers and others to work together more effectively.
• Identify required skills and criteria to ensure best quality hiring.
• Assess performance and take appropriate coaching, corrective action, or termination if necessary.
• Provide associates with all the information, history and resources they need to do their jobs and to feel a partnership with the organization.
• Coach and develop company members for current and future responsibilities.
• Communicate performance goals and standards routinely so that company members understand expectations and how they are linked to organization and department vision, values, and goals.
• Provide regular, specific feedback that employees can use to continuously improve performance.
• Demonstrate a commitment to organizational initiatives with words and actions.
• Encourage employees to contribute; recognizing, reinforcing, and rewarding contributions.
• Encourage employees to be innovative and willing to take risks, tolerating well-intentioned mistakes.
• Maximize resources by working collaboratively with all employees in the organization and support others when requested.
• Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for employees.
• Maintain a productive balance between the concern for people and concern for work results.
• Remain productive during periods of ambiguity, uncertainty and change.
• Proactively utilize slower periods to improve work and or work environment; equipment maintenance, archiving, general organization, etc.
• Set a positive, productive and communicative tone as a leader in the department.
• Partner with the leadership team when representing policies and procedures, remaining positive with employees, and voicing concerns directly to senior management.
• Be available to all employees equally, treating all employees fairly.
• Promote healthy, collaborative and positive tone/vibe in venues, areas and/or elements.