Supervisor Entertainment

About the role

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors and play an important part on our incredible team as an Entertainment Supervisor.

Responsibilities

• Monitor administrative responsibilities such as punch lists, rehearsal schedules, production archives, production calendars, and timelines.
• Assist with department auditions and casting.
• Teach all movement elements of a show, including new choreography as needed.
• Train, evaluate, coach, and develop the performance of the cast/crew in your assigned venue/area.
• Administer feedback sessions and evaluations in a timely manner.
• Perform various tasks for assigned venue/area, including monitoring team member hours and show schedules, team member documentation, updating/maintaining team member files, checking/responding to email, and assisting guests when necessary.
• Provide show direction for all costumed character shows and other assigned show products.
• Assist the Entertainment Leaders in all supervisory capacities.
• Oversee the performance and productivity of all location team members and assistant supervisors.
• Resolve all guest service matters for the department in a professional and timely manner.
• Supervise team members and assistant supervisors while enforcing and complying with safety procedures and guidelines.
• Train and counsel team members and assistant supervisors while ensuring compliance with all SEA grooming guidelines and employment standards.
• Complete appropriate paperwork and administer discipline in a timely manner.
• Ensure compliance with Child Labor Laws regarding breaks, lunches, and hours worked per day.
• Establish and maintain a positive atmosphere that ensures the highest level of team member performance while supporting exemplary guest service.
• Consistently practice safe work habits, including the use of Personal Protection Equipment (PPE), lifting, and reporting unsafe situations.

Requirements

• Minimum of three (3) months experience in a leadership position or equivalent external experience.
• No significant performance deficiencies within a 1-year period.
• High School Diploma preferred.
• General knowledge of theatrical operation required.
• Valid driver's license to operate parade floats required.
• Must have availability that meets the business needs of the position, including nights, weekends, and holidays.
• High level of guest hospitality skills, interpersonal skills, and the ability to multi-task required.
• High level of verbal and written communication skills required.
• Must be able to successfully complete all legal, company, and department training requirements, including passing required tests and certifications within established timelines.
• Willingness to comply with all SEA grooming guidelines and employment standards.
• Flexible, consistent availability and adherence to our Holiday and Availability agreement.
• Ability to stand, walk, and work for prolonged periods of time in extreme weather conditions.

Skills

• Passion for customer service.
• Excellent multi-tasking and time management skills.
• Outstanding communication and problem-solving abilities.
• Active listener with the ability to anticipate guests’ needs.
• Ability to work in a team to promote and ensure a safe and secure environment.

Benefits

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.