Amusement (Arcade) Supervisor

About the role

The Amusement Supervisor supports the Amusement Manager and/or General Manager in managing the Amusement (Arcade) Department. This role requires open availability, especially nights and weekends.

Responsibilities

• Provide excellent customer service and satisfaction by being constantly visible and readily accessible to customers.
• Explain game operation or rules to customers, and respond to customer complaints of machine glitches through troubleshooting.
• Assist Amusement Manager and/or General Manager in planning and preparing work schedules, and assigning employees to specific duties.
• Ensure all store amusement employees are properly trained.
• Achieve departmental sales goals by being on the floor to provide personal sales support.
• Conducts till checks, refunds, credits, and ticket adjustments in accordance with company policy.
• Supervise department employees to ensure they are in compliance with established operational practices and policies.
• Conducts opening and closing department procedures.
• Control payout ratios of crane operations by remaining highly attentive to pay out numbers and customer volume.
• Aid Amusement Manager and/or General Manager in monitoring store inventory levels on a daily basis.
• Cross-trained in other departments for assistance.

Requirements

• High School Diploma or GED
• Open availability, especially nights and weekends
• At least 21 years old to handle and serve alcohol

Qualifications

• 2-3 years retail management experience, preferably in the entertainment / retail / hospitality industries.

Benefits

• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• Life
• 401(K) with company matching