Amusement Supervisor (Arcade)

About the role

The Amusement Supervisor is responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement (Arcade) Department. The role requires excellent customer service, problem-solving, and adherence to company policies and procedures.

Responsibilities

• Support the Amusement Manager and/or General Manager in achieving departmental sales goals through efficient execution of Company policies.
• Be on the floor to provide personal sales support and troubleshoot amusement department at least 90% of time (100% on busy times of weekends).
• Control payout ratios of crane operations by remaining highly attentive to pay out numbers as well as the actual customers.
• Conduct till checks, refunds, credits, and ticket adjustments in accordance with company policy.
• Complete opening and closing department procedures.
• Complete all amusement related reports assigned by Amusement Manager & corporate office.
• Aid in planning and preparing work schedules and assignments of employees to specific duties.
• Aid in monitoring store inventory levels on a daily basis ensuring adequate availability of products.
• Supervise department employees to ensure they are in compliance with established operational practices and policies.
• Aid Amusement Manager in ensuring all store amusement employees are properly trained.
• Aid other departments as needed, cross train for basic understanding of all departments.
• Attend all department & store meetings as assigned by General manager/Amusement Manager.

Requirements

• Associates degree preferred, High School diploma or GED required.
• 2-3 years retail management experience, preferably in the entertainment, retail or hospitality industries is preferred.
• Open availability, with the ability to work nights and weekends.
• 21+ in order to serve and handle alcohol.

Qualifications

• Highly attentive to details and able to multitask.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Knowledge of gaming machines and operations.
• Basic computer skills including Microsoft Office.

Skills

• Customer service skills
• Problem-solving skills
• Attention to detail
• Teamwork
• Computer literacy

Benefits

• Paid Time Off (PTO)
• Medical
• Dental
• 401(K) with company matching