Amplify - Ticket Sales & Service Manager - University of Washington

Responsibilities

• Generate revenue through outbound and inbound ticket sales efforts including season tickets, group sales, premium seating, hospitality packages, and special event experiences.
• Support Director of Sales in the recruiting, hiring and professional development of Ticket sales and service staff.
• Provide ongoing training, coaching and monitor sales pacing, prepare accurate sales reports.
• Collaborate and support marketing and creative teams to develop and execute innovative ticket sales campaigns, promotional initiatives, and fan engagement strategies designed to increase attendance and revenue.
• Work closely with athletic department leadership, marketing teams, and external partners to align revenue generation initiatives with organizational goals.
• Develop and maintain strong relationships with fans, alumni, corporate partners, and community organizations to increase customer retention and long-term engagement.
• Assist in the development and implementation of annual revenue generation plans, sales goals, and retention strategies in collaboration with senior leadership.
• Effectively manage various group assets / experiences in order to maximize revenue at all home games.
• Prepare timely and accurate sales reports that monitor the progress of the ticket sales and service team both individually and collectively and ensures that we maintain proper sales pacing to meet the goals set forth.
• Work with members of senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentals.
• Work closely with university athletic department marketing staff on ticket sales promotions as it relates to driving revenue and execute e-mail and digital marketing campaigns.
• Work closely with national Data Analytics team on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental revenue.

Requirements

• 2+ years of experience working in sales with collegiate and/or professional sports team.
• Superior communication skills, collaborative with strong leadership and interpersonal skills.
• Results oriented leader with proven ability to motivate people and maximize revenue production.
• Proven track record in revenue generation.
• Must be enthusiastic, creative and able to think both strategically and tactically.
• Creative thinker with the ability to develop innovative marketing and promotional ideas that drive fan engagement and attendance.
• Highest level of personal and professional integrity and ethics.
• Strong customer service skills.
• Demonstrated proficiency in Microsoft Office Suite.
• Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred.
• Experience working with CRM systems such as ACT, Salesforce.com, SSB, Microsoft CRM, Conquer, Outreach etc.
• Willingness and ability to work long hours, including holidays and weekends as required.

Qualifications

• Bachelor’s Degree in Sports Administration or business field.

Skills

• Excellent communication and interpersonal skills.
• Strong leadership and motivational abilities.
• Proven track record in revenue generation.
• Strategic and tactical thinking.
• Customer service skills.
• Proficiency in Microsoft Office Suite.
• Experience with ticketing systems and CRM software.

Benefits

The national base pay for this position is $80,168.40. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location. The pay rate will comply with all minimum federal, state, and local wage/salary requirements.

Learfield offers a full spectrum of benefits for eligible employees including:

• Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans
• Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
• 20 Paid Holidays
• 401(k) + Match
• Short/Long Term Disability

Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.