Ticketing and Fundraising Specialist - University of Maryland

About the role

The Ticketing & Fundraising Specialist is primarily responsible for driving revenue and hitting sales goals around the season, group, premium ticket, donation, and hospitality packages for Maryland Athletics. This person should be a self-motivated and positive professional. This position is responsible for engaging, servicing and soliciting existing Maryland Athletics donors and ticket holders, while also identifying new prospective donors.

Responsibilities

• Offer a full menu of seating opportunities for Maryland Football, Men’s Basketball, and all other ticketed sports.
• Cook up and execute sales calls on all potential customers through prospecting, cold callings, and referrals from current customers.
• Identify and manage a portfolio of new prospects and existing donors to provide excellent customer service and drive revenue through the sales of ticket and donation offerings.
• Identify and evaluate potential donors; design and implement prospect cultivation, solicitation, and stewardship strategies to meet monthly and annual goals.
• Using phone and in-person outreach, you will cultivate our donors' relationship with Maryland, solicit their support of university priorities, and steward their generosity.
• Effectively use Salesforce CRM to accurately record all client and prospect interactions.
• Participate and contribute in weekly sales meetings and training sessions.
• Work in conjunction with Maryland Athletic Department team members to promote and generate sales on all events while providing a great fan experience.
• Assist with any administrative ticket functions.
• Assist with any special projects or duties as assigned by Director, Sales, Service, & Retention.
• Entertain and nurture relationships with current donors and prospects through creative means including but not limited to: networking events, speaking engagements, prospect sampling at games, seat visits at games, open houses at stadium, and outside meetings.
• Must be willing to work non-traditional hours, weekends, events and game days.
• The candidate will be accountable for certain levels of activity (calls made/appointments set) and goals.

Qualifications

• Excellent professional verbal and written communication skills.
• Maintain a professional image and positive attitude.
• Serve as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media.
• Set and conduct in stadium, arena and out of the office sales appointments.
• Effectively use Salesforce CRM to maintain accurate records of all client and prospect interactions.
• Reach and exceed individual and team sales revenue goals.
• Absorb and steward existing season ticket members and donors.
• Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organization.
• Ability to handle heavy volume of outbound and inbound phone calls and emails.
• Candidate should possess excellent time management and organizational skills.
• Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best.
• Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients.

Education and/or Experience

• Bachelor’s Degree or equivalent.
• 1-2 years sales experience is preferred.

Compensation

Competitive pay ($18.03 - $19.00) + bonus opportunities and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

• Location: On Site
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.