Ambulatory Social Work Case Manager - Gastrointestinal Clinic

Responsibilities

• Accepts responsibility and accountability for achievement of optimal outcomes within their scope of practice.
• Follows policies, procedures, and standards; complies with Corporate Compliance program.
• Assumes responsibility for risk and safety issues associated with the position.
• Takes call as required by the department expectations.
• Performs job specific responsibilities and demonstrates accountability for own actions and decisions.
• Acquires and maintains knowledge and competence related to the expectations of their position and practices within their scope.
• Bridges ideas and concerns to supervisor, participates in department decision making.
• Maintains current licensure.
• Completes psychosocial assessments of patient/family situations including social, psychological, emotional, financial and other related factors to facilitate patients’ linkage to resources to support care in the community.
• Identifies and utilizes all relevant information (medical/nursing needs, social work knowledge base, disease process, knowledge of community resources) to accurately and thoroughly assess the patient’s psychosocial situation.
• Evaluates psychosocial and medical/nursing information to determine an appropriate social service action/plan of care.
• Utilizes social work assessment and input from other team members to formulate realistic recommendations for social work action plan and linkage to resources.
• Participates in interdisciplinary team meetings as needed.
• Initiates and participates in family conference to determine psychosocial and community resource needs.
• Participates in Care Team meetings by providing relevant and discipline specific information to the entire healthcare team and coordinating any linkage to services on identified areas.
• Advocates on behalf of patients and caregivers for identification and access to services. Advocates for the protection of the patient's health, safety and rights.
• Demonstrates a caring, positive regard for others by clarity of speech, use of understandable terminology and utilizing active listening skills.
• Assures prudent utilization of all resources (fiscal, staff resources, environmental, equipment and services) by evaluating the options available.
• Demonstrates ability to balance cost and quality to assure the optimal clinical and financial outcomes.
• Documents appropriate information in the patient’s medical record to ensure communication of patients’ psychosocial needs for care in the community.
• Documentation includes initial contact and follow-up action plan.
• Documentation includes psychosocial assessment of patient/family including previous living situations.
• Documentation includes telephone calls and meetings with significant others and allied professionals.
• Documentation includes all family and/or team conferences.
• Documentation includes response to interventions and referrals within 24 working hours.
• Contributes to the financial viability of hospitals.
• Works in partnership with physician and clinic nurses to ensure timely linkage to services.
• Utilizes established procedures and appropriate resources in working with third party payors to ensure safe and timely coordination of care.
• Participates in the case management activities at assigned site.
• Participates in professional development activities.
• Attends workshops, conferences or seminars suggested by Manager.
• Completed the objectives identified on last performance appraisal.
• Identifies professional development needs and pursues educational opportunities.
• Participates on hospital task forces and committees.
• Attends and participates in department meetings.
• Acts as a preceptor for new team members.
• Assists in training of new team members.
• Sets clinical supervision when needed.
• Demonstrates flexibility and teamwork among case management staff members.
• Assists peers in the event of fluctuating caseloads.
• Provides coverage to other clinic areas as needed or as requested by Manager.

Requirements

• Required Education: Masters Social Work in Social Work from an accredited college or university.
• Required Licensure and Certification: Licensed Specialist Clinical Social Worker(LSCSW) - State Board of Behavioral Sciences OR Licensed Masters Social Worker(LMSW) - State Board of Behavioral SciencesState of Kansas OR State of Missouri Social Work license.

Skills

• Basic computer skills required.