Ambulatory Services Rep II - Outpatient Cancer Center

About the role

We’re searching for an Ambulatory Services Representative II with our Outpatient Cancer Center in The Medical Center. In this position you will provide excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non‑virtual ambulatory clinics. You may orient patients to the virtual visit process to ensure their success. All successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Qualifications

• High school diploma or GED (required).
• Two (2) years of experience in customer service, or two (2) years of clerical, medical office, or business experience, preferably in a healthcare environment.
• Ability to undergo respiratory fit testing as part of workplace safety requirements.

Responsibilities

• Admission – check‑in/welcome desk duties, PARs, registration, and handling past‑pending items.
• Perform patient registration procedures according to department processes.
• Orient patients to the virtual visit process and ensure required technology is set up for a successful visit.
• Provide and collect all necessary patient forms for the clinic visit.
• Communicate with patients, staff, and providers regarding arrivals, delays, and clinic processes.
• Alert clinic staff and providers to any changes or discrepancies in a patient’s scheduled appointment.
• Refer patients with inadequate funding to the financial counselor (zero reported complaints).
• Update appointment status daily to reflect arrived, cancelled, no‑show, or rescheduled status.
• Maintain an organized filing system for current referrals, communicate missed appointments to PCPs, and destroy missed referrals after one month.
• Review new referrals with the provider of the day to determine appropriate appointment status.
• Review provider schedules for open slots and appoint patients accordingly.
• Coordinate scheduling activities.
• Assist licensed staff with non‑financial aspects of the inpatient admission process (e.g., call escorts, help with paperwork).
• Perform closing procedures as needed, including reconciling fee receipts, completing deposit notification forms, balancing petty cash and credit‑card machines, and generating batch reports per department processes.
• Handle insurance authorizations, collect cash and deposits.
• Enter charges, process billing, and perform reconciliation.

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education, and research to accelerate health care for children and women worldwide. The organization is consistently ranked as the best children’s hospital in Texas and among the top in the nation by U.S. News & World Report, and has been recognized by the Houston Business Journal as one of the city’s Best Places to Work for ten consecutive years. Texas Children’s operates a comprehensive health‑care network that includes the primary hospital in the Texas Medical Center, the Jan and Dan Duncan Neurological Research Institute, the Feigin Tower for pediatric research, Texas Children’s Pavilion for Women, multiple regional hospitals, Texas Children’s Health Plan (the nation’s first HMO focused on children), the largest pediatric primary‑care network in the country, urgent‑care clinics, and a global health program. The hospital is affiliated with Baylor College of Medicine.