Ambulatory Services Rep II - Outpatient Otolaryngology Clinic

About the role

We’re searching for an Ambulatory Services Representative II for our Outpatient Otolaryngology Clinic in The Woodlands – a position that serves as the first point of contact for patients, providers, and staff accessing virtual and/or non‑virtual ambulatory clinics. The role includes providing excellent customer service, orienting patients to the virtual visit process when applicable, and ensuring a safe and healthy workplace by completing respiratory fit testing in compliance with occupational health and safety standards.

Qualifications

• H.S. Diploma or GED required
• 2 years experience in customer service **or** 2 years clerical, medical office, or business experience, preferably in a healthcare environment

Responsibilities

• Admission – Check‑In/Welcome desk, PAR’s, Registration, Past Pending
• Perform patient registration procedures per department process
• Orient patients to the virtual visit process and ensure technology is set up for successful visits, when applicable
• Provide and collect all necessary patient forms for the clinic visit
• Communicate with patients, staff, and providers regarding arrivals, delays, and clinic processes
• Alert clinic staff and providers of any changes or discrepancies in a patient’s scheduled appointment
• Refer patients with inadequate funding to the financial counselor (zero reported complaints)
• Update appointment status daily (arrived, cancelled, no‑show, rescheduled)
• Maintain an organized filing system for current referrals and completed appointments; communicate missed appointments to PCPs and destroy missed referrals after one month
• Review new referrals with the provider of the day to determine appropriate appointment status
• Review provider schedule for open slots and coordinate patient scheduling
• Assist licensed staff with non‑financial aspects of the inpatient admission process (e.g., call escorts, help with paperwork)
• Perform closing procedures as needed, including reconciling fee receipts, completing deposit notification forms, balancing petty cash and credit‑card machines, and generating batch reports in accordance with department processes
• Handle insurance authorizations, collect cash & deposits, and manage charge entry, billing, and reconciliation

About Texas Children’s Hospital – The Woodlands

Texas Children’s Hospital – The Woodlands is north Houston’s first true, free‑standing pediatric hospital, designed, equipped, and staffed exclusively to provide care in more than 25 specialty areas for children and adolescents. The facility includes 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms, acute‑care beds, and a pediatric intensive care unit (PICU). Join our community of 15,000+ dedicated team members by visiting texaschildrenspeople.org for career opportunities.