Patient Services Rep II-Ambulatory care center

About the role

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancelations.
• Answer telephone using proper phone etiquette and direct calls accordingly.
• Maintain content and organization of medical records.
• Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions.
• This includes cash reconciliation and bank deposit preparation.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and keep patients informed as to schedule delays.
• Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• Assist with arrangements for transportation.
• Assist with patient flow.
• Prepare office communications.
• Participate in quality improvement activities.
• Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• Maintain inventory of supplies and forms.
• Open and sort mail, lab reports and consultation reports.
• Stamp “received” and distribute for Provider review.

Requirements

• High School diploma or equivalent
• 2 years minimum medical experience
• Computer/typing skills required
• Clerical experience in a physician's office preferred
• EPIC experience preferred

Qualifications

• Accepts feedback
• Asks questions for clarification
• Gives accurate information
• Makes suggestions for improvements
• Willing to accept change
• Works as a team member
• Uses listening skills
• Manages resources prudently
• Takes direction
• Thinks pro-actively
• Establishes positive rapport with patients and families, uses AIDET
• Reports to duty promptly and utilizes time effectively to provide clerical support
• Utilizes sick and vacation days appropriately
• Participated in conferences/in-services
• Attends staff meetings

Skills

• Accepts feedback
• Asks questions for clarification
• Gives accurate information
• Makes suggestions for improvements
• Willing to accept change
• Works as a team member
• Uses listening skills
• Manages resources prudently
• Takes direction
• Thinks pro-actively
• Establishes positive rapport with patients and families, uses AIDET
• Reports to duty promptly and utilizes time effectively to provide clerical support
• Utilizes sick and vacation days appropriately
• Participated in conferences/in-services
• Attends staff meetings

Benefits

Nemours Children's Health offers a comprehensive benefits package that includes:

• Health insurance
• Patient assistance programs
• Employee wellness programs
• Flexible work schedules
• Professional development opportunities

Pay

The salary range for this position is $XX - $YY per hour, depending on experience and qualifications.

Schedule

Monday& Friday 830-5pm
Tuesday & Thursday 11-730pm
Wednesday 930-6pm