Patient Services Rep II

PATIENT/CUSTOMER

Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
Is professional in all actions and appearance
Ensures compliance with regulatory parameters
Uses resources wisely – as if they were one’s own.
Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
Demonstrates a personal commitment to ensuring a clean and safe working environment.
Anticipates patients’/customers’ needs and acts accordingly.
Assists patients and families
Analyzes problems from the customers’ point of view.
Honors patient/customer/employee confidentiality.
Seeks feedback on how to improve performance and offers constructive feedback, as well.
Applies learning for improved performance.
Presents self professionally & demonstrates professional behavior during interactions with others
Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.

PATIENT/EMPLOYEE SAFETY

Participates in Entity and Department wide initiatives for Patient /Employee safety
Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.

OPERATIONS

• Scheduling Functions
  
  • Patient Identification
    
    • Pre-Reg/Registration-Patient Information Updates
      
      • Check-in Process
        
        • Check-out Process
          
          • Cash Collection
            
            • Reconciliation and deposit.
              
            • Email Management of Medical Records
              
            • Financial Counselor
              
          • Department Productivity and goals (site specific)
            
          • Site Opening Function
            
          • Site Closing Function
            
        • Ability to Multi-Task
          
        • Understanding Clinical Work Processes
          
    • Attendance/Time Management
      
    • Involvement in Departmental Meetings
      
  • Personal Impact
    
  • Health System ID is worn in accordance to GSPP policy
    
  • Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
    
  • Flexible and readily adopts new processes and engages in practice operation changes
    

QUALIFICATIONS

• Education
  
  • High School Diploma required
    
  • Associate's Degree preferred
    

• Work Experience
  
  • 2+ years or equivalent as a Patient Service Rep I
    

• Licenses / Certifications
  
  • IDX Certification required
    
  • Sunrise Billing system certification may be required