PATIENT SERVICE REP II

Position Summary

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

Responsibilities

• Collects and processes encounter form data
• Collects and totals outstanding balances and payments for services rendered
• Balances work and computer at end of day
• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards
• Answers telephone calls and routes accordingly
• Receives and records changes in patient information
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry
• Schedules appointments for return visits and end of day procedures and balancing
• Compiles data for the billing personnel
• Attends meetings as required and participates on committees as directed
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care
• Follows policies, procedures, and safety standards
• Completes required education assignments annually
• Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested
• Performs other duties as assigned

Requirements

• One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required

Qualifications

• Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED

Skills

• Familiarity with insurance procedures
• ICD-9/10 and CPT-4 coding (charge entry)

Benefits

N/A

Pay

TBD

Schedule

Day Shift Monday - Friday Work times can vary from 7am-6pm