Patient Service Rep II

About the role

The Patient Services Representative (PSR) plays a vital role in delivering seamless and positive experiences for all patients at Axia Women's Health. Located at Women's Imaging Center in Vorhees, NJ, this position requires a flexible schedule including evenings.

Responsibilities

• Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting area.
• Paging or phoning appropriate personnel to meet and escort patients to the exam room.
• Explaining financial requirements to patients, collecting, and recording copayments as required.
• Performing registration functions for new and existing patients and activating patient files.
• Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed.
• Retrieving and appropriately routing any messages from the answering service.
• Providing additional support to patients and medical staff and performing other duties as assigned.
• Courteously screening solicitors for relevance to organizational needs.
• Adhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliance.

Qualifications & Skills

• A High School Diploma or GED.
• Medical Receptionist/PSR experience preferred.
• Excellent customer service skills & communication skills.
• Ability to adapt to changing priorities and business needs.
• Ability to maintain composure and navigate a fast-paced, innovative environment.
• Team player.
• Ability to work 40 hours per week including some evening hours.
• Ability to work a flexible schedule and provide coverage at satellite location(s), where applicable, as needed.

Benefits

• Full time benefit-eligibility with benefits beginning the first of the month after starting.
• Choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• 401(k) matching.
• Generous PTO offering with additional time off for volunteering.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

Pay or shift range

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.