PATIENT SERVICE REP II

About the Role

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice.

Responsibilities

• Collects and processes encounter form data
• Collects and totals outstanding balances and payments for services rendered
• Balances work and computer at end of day
• May answer telephone calls and route accordingly
• Receives and records changes in patient information
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry
• Responsible for scheduling appointments for return visits and end of day procedures and balancing
• Compiles data for the billing personnel
• Attends meetings as required and participates on committees as directed
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care
• Follows policies, procedures, and safety standards
• Completes required education assignments annually
• Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested
• Performs other duties as assigned

Qualifications

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Experience

• One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR
• Minimum three (3) years of total customer facing/customer service experience required

Licensure Requirement: None