Ambulatory Service Representative II - Kelsey Seybold Clinic: Memorial Villages

About the role

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities

• Provide assistance to patients in a friendly and courteous manner.
• Perform check-in and check-out functions, including registration and cashiering.
• Maintain a neat and professional appearance and an organized work area.
• Be rewarded and recognized for performance in an environment that challenges you and provides clear direction on success and development opportunities.

Required Qualifications

• High School diploma or GED
• 1+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience
• And 6 months experience in a customer-facing role within a medical office, healthcare setting or other service-related industry
• OR 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training
• OR 1+ years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows-based software including Word and Excel
• Basic math ability
• Knowledge of customer service principles and practices
• Able to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities
• Fluent in English, verbal and written

Preferred Qualifications

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and/or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
• 2+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience in a medical office setting
• EMR/Epic experience
• Basic calculator skills
• Bilingual – English/Spanish
• Demonstrated excellent verbal and written communication skills

Pay

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).