Clinical Service Representative II - Pediatrics Ambulatory Care

Location: Saint Louis, MO 63110 • Scheduled Hours: 40

About the Role

Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient's parking.
• May prepare patients' charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.

Working Conditions

• Normal office environment.
• Exposure to blood-borne pathogens; requires protective devices.
• Patient care setting; direct patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs. or less).

Equipment

• Office equipment.
• Clinical/diagnostic equipment.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification (American Heart Association or American Red Cross; online BLS certifications without a skills assessment component are not sufficient).
• 2 years of experience in a medical office setting and/or related customer service.

Skills

• Communication
• Computer Literacy
• Insurance
• Interpersonal Relationships
• Medical Terminology

Pay

Salary Range: $17.89 - $26.35 / Hourly

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, access to dietitians, and more.
• 4 weeks of caregiver leave to bond with a new child.
• Family care resources for childcare and adult care needs.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years of employment.