Ambulatory Service Representative II - Kelsey Seybold Clinic - Bay Area Campus

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties.

About the role

The Ambulatory Service Representative (ASR) II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II handles check-in and check-out functions, including registration and cashiering. You must maintain a neat and professional appearance and an organized work area.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as provide development for other roles you may be interested in.

Responsibilities

• Perform check-in and check-out functions, including patient registration and cashiering
• Maintain a neat, professional appearance and an organized work area
• Handle challenging situations and balance multiple priorities
• Maintain strict confidentiality of all personal and health-sensitive information

Requirements

• High School diploma or GED
• 1+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience
• One of the following experience combinations:
  • 1+ years as a KSC ASR I with 6 months ASR II cross-training experience and successful completion of Epic Front Desk Training
  • 1+ years of KSC CBO, Managed Care, or Contact Center experience
  • 6+ months of experience in a customer-facing role within a medical office, healthcare setting, or other service-related industry
• Experience with computers and Windows-based software including Word and Excel
• Basic math ability
• Knowledge of customer service principles and practices
• Fluent in English, both verbal and written
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality of all personal and health-sensitive information

Preferred Qualifications

• 2+ years of experience in a physician, hospital, or medical office environment, including patient registration, appointment scheduling, or medical billing
• 2+ years of insurance and/or managed care experience, including insurance verification and the ability to identify, understand, and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage, and other plans
• 2+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience in a medical office setting
• EMR/Epic experience
• Basic calculator skills
• Bilingual (English/Spanish)

Pay

The hourly pay for this role ranges from $18.00 to $32.00 per hour based on full-time employment, depending on factors such as local labor markets, education, work experience, and certifications.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

All benefits are subject to eligibility requirements.