Per Diem Ambulatory Services Rep II - Kelsey-Seybold Clinic: Kingwood

About the role

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

Responsibilities

• Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction.
• Endorses mutual respect amongst all members of the healthcare team.
• Practices positive guest/peer relationships and works with others to promote an efficient and effective team.
• Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients.
• Processes check-in and check-out on POS system and displays knowledge of all POS functions.
• Collects appropriate fees, co-pays, deductibles, self-pay and bad debt balances, surgical pre-payments and co-insurance amounts as determined and documented by Financial Review personnel to meet collection standards set by Operations.
• Issues receipts for all monies taken.
• Assists patients in setting up payment plans with the Central Business Office.
• Interacts with patients to discuss account information.
• Provides assistance to process patients quickly and efficiently.
• Ensures accurate information is obtained and conveyed to the patient.
• Processes registration of new patients including name search and account set up with insurance and demographic information.
• Relays information regarding wait time to patients.
• Assists with filling out forms and paperwork required by the clinic.
• Updates patient demographics in Epic.
• Answers questions and provides assistance to patients either directly or by referring them to the appropriate person or department.
• Contacts third party carriers to verify insurance coverage, benefits and eligibility when indicated.
• Appropriately documents insurance information in Epic and performs proper routing to patient account analysts.
• Obtains necessary corporate account/worker's compensation information.
• Reviews work queues daily and performs corrections needed.
• Performs cash control procedures for daily accounting of opening cash and balancing of ending cash.
• Performs other duties as assigned by the site manager.

Required Qualifications

• High School diploma or G.E.D.
• 1+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience
• 6+ months of experience in a customer facing role within a medical office, healthcare setting or other service-related industry or 1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows-based software
• Excellent verbal and written communication skills
• Basic Math ability
• Knowledge of customer service principles and practices
• Excellent professional and personal presentation style
• Ability to speak, write and understand English

Preferred Qualifications

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans
• 2+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience in a medical office setting
• Ability to use Microsoft software applications including Word and Excel
• 10-key touch
• Knowledge of electronic medical record systems.
• Bilingual- English/Spanish

Pay

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.