Ambulatory Service Rep II Per Diem - The Woodlands

About the role

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

Responsibilities

• Processes check-in and check-out on POS system and displays knowledge of all POS functions
• Collects appropriate fees, co-pays, deductibles, self-pay and bad debt balances, surgical pre-payments and co-insurance amounts as determined and documented by Financial Review personnel to meet collection standards set by Operations
• Issues receipts for all monies taken
• Assists patients in setting up payment plans with the Central Business Office
• Interacts with patients to discuss account information
• Provides assistance to process patients quickly and efficiently
• Ensures accurate information is obtained and conveyed to the patient
• Processes registration of new patients including name search and account set up with insurance and demographic information
• Relays information regarding wait time to patients
• Assists with filling out forms and paperwork required by the clinic
• Updates patient demographics in Epic
• Answers questions and provides assistance to patients either directly or by referring them to the appropriate person or department
• Contacts third party carriers to verify insurance coverage, benefits and eligibility when indicated
• Appropriately documents insurance information in Epic and performs proper routing to patient account analysts
• Obtains necessary corporate account/worker's compensation information
• Reviews work queues daily and performs corrections needed
• Performs cash control procedures for daily accounting of opening cash and balancing of ending cash
• Performs other duties as assigned by the site manager

Requirements

• High School diploma or G.E.D.
• 1+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience
• 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry
• Experience with computers and Windows based software
• Basic Math ability
• Knowledge of customer service principles and practices
• Ability to speak, write and understand English

Qualifications

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans
• 1+ years of cash handling or collections experience in a medical office setting
• Ability to use Microsoft software applications including Word and Excel
• 10-key touch
• Knowledge of electronic medical record systems
• Bilingual- English/Spanish
• Excellent verbal and written communication skills
• Excellent professional and personal presentation style

Pay

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Schedule

Full-time employment