Ambulatory Service Representative III - Specialty Departments -Kelsey Seybold Clinic: North Houston Campus

About the Role

Join Kelsey-Seybold Clinic, part of the Optum family of businesses, and work with one of the nation's leading health care organizations at one of our 40+ locations throughout Houston. Be part of a nationally recognized team delivering coordinated and accountable care, with over 900 medical providers across 65 specialties. This role offers the opportunity to drive higher quality care, patient satisfaction, and lower total costs.

Responsibilities

• Perform detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk, and/or medical records clerk.
• Execute additional duties as assigned by the site manager.

Requirements

• High School diploma or GED.
• 2+ years of medical office experience, including:
  • Face-to-face customer service
  • Cash handling
  • Patient registration
  • Appointment scheduling
  • Medical billing
  • Experience answering a multi-line telephone system
  OR 1+ years of Kelsey-Seybold Clinic (KSC) experience as an Ambulatory Service Representative II.
• EMR experience.
• Solid computer skills and knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint) and web/Internet.
• Familiarity with medical terminology.
• Excellent customer service skills in person and over the telephone.
• Fluent in English (verbal and written).

Preferred Qualifications

• 3+ years of experience in a physician, hospital, or medical office environment.
• 2+ years of insurance/managed care experience, including:
  • Insurance verification
  • Ability to identify, communicate, and understand differences between insurance plans (HMO, PPO, EPO, etc.)
• Epic experience.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues.
• Ability to maintain strict confidentiality of all personal/health-sensitive information.
• Ability to effectively handle challenging situations and balance multiple priorities.
• Bilingual: English and Spanish communication skills (oral and written).
• Strong interpersonal skills for interacting with internal and external contacts in a courteous and patient-focused manner.

Pay

The hourly pay for this role ranges from $20.00 to $36.00 per hour based on full-time employment, depending on factors such as local labor markets, education, work experience, and certifications.

Benefits

• Comprehensive benefits package (subject to eligibility requirements).
• Incentive and recognition programs.
• Equity stock purchase opportunities.
• 401k contribution.