Ambulatory Service Representative III - Kesley Seybold Clinic: Sienna

Primary Responsibilities

• Performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk
• Performs other duties as assigned by the site manager

Required Qualifications

• High School diploma or G.E.D
• 2+ years medical office experience to include the following:
• Face to face customer service
• Cash handling
• Patient registration
• Appt. scheduling
• Medical billing
• Experience in answering a multi-line telephone system
• 1+ years Kelsey-Seybold Clinic (KSC) Experience as an Ambulatory Service Representative II
• EMR experience
• MS Word and Excel experience
• Demonstrated familiarity with medical terminology
• Proven excellent customer service skills in person and over the telephone
• Fluent in English, verbal and written

Preferred Qualifications

• 3+ years of working in a physician, hospital, or medical office environment
• 2+ years of insurance/managed care experience, to include insurance verification, being able to identify, communicate/articulate and understand the difference between insurance plans (HMO, PPO, EPO, etc.)
• Proven solid computer skills and knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint) and web/Internet
• Epic experience
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
• Ability to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities
• Bilingual - English and Spanish communication skills (oral and written)
• Possesses the interpersonal skills which are required to interact with internal and external contacts in a courteous and patient focused manner

Pay and Benefits

• Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment.
• We comply with all minimum wage laws as applicable.
• At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
• We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.
• Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.
• We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.