Ambulatory OB/GYN Supervisor

About the role

This position provides administrative and operational support of designated ambulatory clinic(s). The primary contact for the Vice President, Director, or Administrator. The role involves addressing or escalating patient concerns and praising, including billing and insurance inquiries, and patient experience within the designated practice.

Responsibilities

• Provide daily supervision of the medical office staff.
• Primary contact for VP, Director, or Administrator.
• Address or escalate patient concerns and praise to include but not limited to: Billing and insurance inquiries. Patient experience within the designated practice.
• Schedule front and back-office staff to meet the needs of the practice in a fiscally responsible manner within budgetary parameters.
• Handles all staff call-ins and ensures adequate clinic coverage.
• Maintain employee timekeeping per budget via KRONOS.
• Identify and provide development to office staff.
• Responsible for monitoring, ordering, and maintaining appropriate supply levels.
• Maintain equipment and oversee building maintenance and repairs.
• Works with the Quality & Safety Manager to incorporate highest quality measures and participate in PSN (patient safety net) to provide protocols for the safety of our providers, staff, and patients.
• In addition, will be a proponent of patient satisfaction and modeling customer service to staff and providers.
• Lead RCA (Root Cause Analysis) and PI (Performance Improvement) projects.
• Participate in department meetings.
• Responsible for staff selection.
• Actively participate in the corrective action process for assigned direct reports.
• Provide regular and ongoing feedback to staff to include but not limited to informal feedback, formal coaching sessions, and annual performance appraisals.
• Serve as an EPIC super-user for ambulatory, cadence, prelude, etc.
• Collaborate with Quality, EPIC Trainers and Leadership to develop and implement protocols and SOPs.
• Promote a positive team-oriented culture in line with the mission, vision and values of WVU Medicine.
• Ensure staff delivers industry leading patient care and experience.
• Communicate verbally and in writing with patients, families and visitors in a general and professional manner.
• Provide personal and staff education in the areas of: Local, state and national regulatory compliance. Healthcare delivery standards and best practices.
• Delivers provider needs to division administrator or designee.

Qualifications

• High School Diploma or GED.
• Three (3) years of medical office experience.
• Three (3) years of customer service experience.
• Associates degree preferred.
• Medical Assistant Certification preferred.
• One (1) year of supervisory experience.

Skills and Abilities

• Ability to prioritize competing demands.
• Ability to resolve conflicts.
• Ability to operate and learn computer software programs.
• Customer service skills.
• Ability to learn and interpret medical terminology.
• Organization skills.
• Ability to manage workflow for self and direct reports.