Ambulatory Access Optimization Specialist - Remote

Serve as the primary operational contact

Serve as the primary operational contact for assigned specialties, supporting scheduling workflow optimization and adoption of Epic tools.

Lead implementation and sustainment of access standards

Lead implementation and sustainment of access standards by aligning scheduling practices with enterprise strategy and specialty needs.

Identify and resolve operational barriers

• Identify and resolve operational barriers such as template inefficiencies, held time, and visit type inconsistencies through collaboration with clinical and design teams.

Provide targeted education and training

• Provide targeted education and training to specialty leadership and frontline staff on scheduling tools, workflows, and best practices.

Monitor key performance indicators

• Monitor key performance indicators (e.g., held time, block release rates, self-scheduling penetration, deny rates) and escalate gaps proactively.

Support change management efforts

• Support change management efforts to ensure successful adoption and long-term sustainability of scheduling improvements.

Facilitate visit type cleanup and optimization

• Facilitate visit type cleanup and optimization, including Fast Pass and self-scheduling configurations.

Drive consistency and reduce variation

• Drive consistency and reduce variation in scheduling practices across departments to maintain governance and improve patient access.

Perform other duties as assigned

• Perform other duties as assigned and/or participate in special projects to support the mission of VCUHS and department.

Physical Requirements

• Lifting/Carrying (0-50 lbs.), Sitting, Walking, Standing

Compensation Range

• $75,524.80 - $117,083.20