Ambassador Hospital Concierge - Patient & Guest Relations - Hosp of the Univ of Penn - FT Evenings
The Patient & Guest Relations (PGR) Department
The Patient & Guest Relations (PGR) department at the Hospital of the University of Pennsylvania at Penn Medicine is the central hub for managing patient concerns, ensuring compliance with CMS regulations, and supporting a safe, compassionate Penn Medicine experience.
Responsibilities
- Provide a welcome to every patient, family member or visitor in accordance with the training provided through Penn Medicine Academy (scripting).
- Initiate greeting and positive interaction to all.
- Anticipate and respond to patient, visitor and hospital staff concerns, expectations or needs in a timely manner.
- Assist immobile patients out of/into vehicles and into/out of wheelchairs safely and courteously.
- Manage visitor flow at entrances to assure patients of timely arrival for appointments.
- Support all wayfinding, including the coordination of Outpatient Transports.
- Collaborate with patients, visitors and hospital staff to deliver a coordinated and seamless service to Patients and Visitors, including patient transportation.
- Work within a safe environment regarding patient's special needs in order to prevent falls or other accidents.
- Provide other services such as calling for cabs, coordinating paratransit, and assisting patients with hotels, restaurants and public transportation services.
- Ensure all outside vendors check in with Security.
Requirements
- H.S. Diploma/GED (Required)
- Associate of Arts or Science preferred
Qualifications
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.
Skills
Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Benefits
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.
Pay
Competitive Benefits, Career Growth Opportunities and Tuition Assistance!
Schedule
12 noon - 8:30pm, one weekend shift every 6 weeks – with two days off during pay period when you work a weekend