Patient Services Associate - ED - Hospital of the University of Pennsylvania - FT Nights

Summary

The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.

Responsibilities

• Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
• Listens carefully and communicates clearly with patients to ensure understanding of patient’s request.
• Analyzes problems from the customer’s point of view.
• Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions.
• Documents need, as appropriate, in EPIC.
• Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
• Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
• Ensures patient/family confidentiality, safety and security.
• Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
• Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability.
• Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks.

Requirements

• Computer knowledge and skills.
• Ability to speak English for a business setting.
• Critical thinking and multi-tasking skills.

Qualifications

• H.S. Diploma/GED and 2+ years medical office experience or customer service experience.
• Bachelor's Degree preferred.

Skills

• Thorough knowledge of third-party insurance coverage guidelines.
• EPICschedgistrationtraining/tests.
• EMR skills.

Benefits

Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania!

Pay

Competitive pay for a full-time position.

Schedule

1.0 FTE (40 hours per week), Night Shift