Ambassador Hospital Concierge

General Summary

This position delivers a high quality and supportive welcome to all patients, visitors, and families. It involves greeting and responding to their needs, anticipating and addressing their concerns, and providing information and assistance in a timely manner.

Essential Duties And Responsibilities

• Provide a welcome to every patient, family member, or visitor in accordance with training.
• Anticipate and respond to patient, visitor, hospital staff, and volunteers' concerns, expectations, or needs in a timely manner.
• Collaborate with patients, visitors, volunteers, and hospital staff to deliver a coordinated and seamless service to patients and visitors, including patient transportation.
• Escorts patient and visitors to their destination within the hospital.
• Directs visitors and patients to the parking shuttle.
• Assists immobile patients, visitors within the hospital safely and courteously using proper body mechanics.
• Assists patients, visitors, and hospital staff with parking and directions in the parking garage.
• Provides other services such as directing to parking valet or shuttle service, calling cabs, coordinating para-transit, and providing information regarding local restaurants, hotels, and public transportation services.
• Identifies, reports, and provides service recovery for customer service issues.
• Returns patient transportation equipment to the appropriate area.
• Ensures the environment is safe and clean.
• Uses proper telephone etiquette.
• Preserve the confidentiality, privacy, and dignity of patient, visitors, and hospital staff according to Hospital Policy.
• Maintains professional appearance which includes the wearing red blazer and appropriate attire.

Education, Training and Experience

• A High School Diploma or equivalent is preferred but not required.
• Customer service experience and excellent communication and interpersonal skills are required.
• Must have basic computer skills and ability to use office equipment.
• Ability to speak, understand, read, and write English.

Special Physical Demands

• This position will require extensive periods of walking and standing.
• This position also requires the ability to push patients in a wheelchair.