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Amazon Flex Senior Program Manager, Expansion, Amazon Flex Service Level Standards

Amazon · Bellevue, WA · 3 wk ago
Project ManagementFull-time

At Amazon, we're looking for a Sr. Program Manager to serve as the single-threaded owner for ensuring Service Level Standards (SLS) enforcement readiness across all new Amazon Flex program launches and geographic expansions worldwide. This role is critical to ensuring enforcement frameworks are in place, aligned with leadership, and operationally sound before any new program goes live—protecting the Delivery Partner experience and Amazon's quality standards across nine countries.

About the role

Amazon Flex works directly with independent contractors—called delivery partners—to make deliveries to our customers. The SLS team is responsible for developing and enforcing standards that maintain high-quality delivery experiences globally. This role requires excellent troubleshooting, root cause identification, problem-solving, and analytical skills, along with the ability to thrive in a fast-paced environment.

Responsibilities

  • Launch Lifecycle Management
    • Develop enforcement strategy documentation for new programs and geographic expansions
    • Collaborate with country leads and the WW Growth & Expansion team to ensure seamless enforcement readiness at launch
  • Process & Standards Ownership
    • Own and maintain the comprehensive SLS Launch Playbook, establishing standardized launch processes across all regions
    • Manage launch timelines for multiple concurrent programs simultaneously
    • Ensure enforcement frameworks anticipate program-specific operational nuances before launch
    • Secure leadership alignment and approvals prior to go-live for all new enforcement programs
    • Disseminate post-launch insights to enable horizontal deployment of learnings across markets
  • Cross-Functional Collaboration
    • Partner closely with all four SLS pillars: Regional Management, Critical Operations, Defect Prevention, and Standings & Enforcement
    • Collaborate externally with the WW Growth & Expansion Team and Regional teams
    • Act as the connective tissue between SLS enforcement strategy and broader Amazon Flex expansion priorities

Requirements

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred Qualifications

  • 2+ years of driving process improvements experience
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
  • Knowledge of general AI tools
  • Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Pay

Base salary range: $115,600.00 - $160,000.00 USD annually for this position in Bellevue, WA.

Benefits

  • Sign-on payments and restricted stock units (RSUs)
  • Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with optional supplemental life plans)
  • Employee Assistance Program (EAP) and Mental Health Support
  • Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off and parental leave

Learn more about our benefits at amazon.jobs/en/benefits.

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