Program Manager, New Delivery Modes, Amazon Flex

About the role

At Amazon, we're working to be the most customer‑centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best‑in‑class service levels by pioneering new products and services in the last mile delivery space. We are doing this by building a world‑class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss by delivering Amazon packages. As a Program Manager on our Growth & Expansions team, you will be responsible for inputs to long term strategy, and own planning, execution, and delivery of high‑impact programs as we experiment with new iterations of modes of transportation and new operating models in countries where Amazon Flex operates. You will work closely with product managers who design these new offers and operating models, as well as partner teams across business, marketing, operations, legal, policy, tech and more, and you will work with regional teams to operationalize these ideas. To deliver effectively, you will need to collaborate with business and operations teams to understand their most pressing challenges and the Delivery Partner experience in each region. You will explore new growth opportunities, create operational business plans that deliver high