Program Manager, New Delivery Modes, Amazon Flex
Amazon · New York, United States · 3 wk ago
ManagementFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the description.
First, we need to remove boilerplate: EEO, accommodation, etc. Also remove duplicated lines, application instructions.
We need to preserve all substantive info.
Let's extract content.
The description starts: "Description At Amazon, we're working to be the most customer-centric company on earth..." This is about the role.
We need to create sections.
Probably "About the role" section: the introductory paragraph(s) describing role.
Then "Responsibilities": bullet list of duties.
Then "Requirements": maybe basic qualifications.
"Qualifications": maybe preferred qualifications.
"Skills": maybe specific skills like Excel, SQL, stakeholder management.
"Benefits": mention benefits described.
"Pay": salary ranges.
"Schedule": maybe not present; no schedule info given. So we should not include Schedule section.
We need to ensure we don't include placeholder like "commensurate with experience". Not present.
We need to remove cookie/navigation/legal/EEO etc. So remove lines about equal opportunity employer, accommodation link, etc. Also remove "If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner." Also remove "Learn more about our benefits at https://amazon.jobs/en/benefits." maybe keep benefits description but not the link? The instruction: remove boilerplate, duplicated lines, and application instructions. The link to benefits might be considered application instruction? It's more info. Might be okay to keep but it's a link; maybe we can keep benefits description but drop the link. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The benefits link is not exactly application instruction but could be considered reference. Safer to remove the link but keep the benefits description.
Also remove "Company - Amazon.com Services LLC Job ID: A10379861" as minor metadata; fold into short p or drop. We'll drop.
Now let's extract substantive paragraphs.
Full text:
"Description At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss by delivering Amazon packages. As a Program Manager on our Growth & Expansions team, you will be responsible for inputs to long term strategy, and own planning, execution, and delivery of high-impact programs as we experiment with new iterations of modes of transportation and new operating models in countries where Amazon Flex operates. You will work closely with product managers who design these new offers and operating models, as well as partner teams across business, marketing, operations, legal, policy, tech and more, and you will work with regional teams to operationalize these ideas. To deliver effectively, you will need to collaborate with business and operations teams, to understand their most pressing challenges and the Delivery Partner experience in each region. You will explore new growth opportunities, create operational business plans that deliver high-quality experiences for our Delivery Partners, and streamline the way we plan, test and launch new offers and operating models. You help teams determine where to iterate to make improvements and define success metrics. Your work will be a critical input for the development of product roadmaps. The ideal candidate has a track record of success in project and stakeholder management, is a strong writer and communicator, and is resourceful. You are a ‘hands-on’ person with high level of autonomy and you are not afraid to drive results from the front. This will be a high-visibility role, meaning you are comfortable with driving critical business decisions in a fast-paced and ambiguous environment, and interacting with all levels of the organization."
Then "Basic Qualifications" list:
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Then "Preferred Qualifications":
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in last mile logistics
Then benefits paragraph: "Amazon is an equal opportunity employer..." we will remove EEO line. Then: "Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits."
Then location salary ranges: "USA, NY, New York - 81,600.00 - 142,800.00 USD annually USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually"
We need to include Pay section with those ranges.
We need Benefits section with the benefits description (excluding EEO and accommodation link etc). We'll keep the sentence about inclusive culture? That's maybe fluff but it's substantive. Could keep.
We need to remove application instructions: "If you have a disability..." etc. That's accommodation instructions; maybe considered application instructions. The instruction says remove application instructions. So we should remove the accommodation sentence and the "If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner." Also remove the link to learn more about benefits.
Thus Benefits section will contain: "Our inclusive culture empowers Amazonians to deliver the best results for our customers. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave."
Also maybe include "Your Amazon package will include sign-on payments and restricted stock units (RSUs)." That's part of compensation, could go under Pay or Benefits. It's about package; maybe include in Pay section.
Pay section: include base salary ranges and mention sign-on payments and RSUs.
Thus Pay: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. USA, NY, New York - 81,600.00 - 142,800.00 USD annually; USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually."
We need to avoid repeating "The base salary range for this position is listed below." maybe keep as prose.
Now Responsibilities: we need to extract bullet list from the description paragraphs. The description includes many responsibilities: responsible for inputs to long term strategy, own planning, execution, delivery of high-impact programs, work closely with product managers, partner teams, regional teams, collaborate with business and operations teams to understand challenges and Delivery Partner experience, explore new growth opportunities, create operational business plans, streamline way we plan, test and launch new offers, help teams determine where to iterate, define success metrics, work critical input for product roadmaps.
We can turn each sentence into .
Requirements: Basic Qualifications bullet list.
Qualifications: Preferred Qualifications bullet list.
Skills: maybe combine specific skills like Excel (Pivot Tables, VLookUps) advanced, SQL, stakeholder management, cross-functional collaboration, data-driven process improvement, etc. Could create a Skills section with bullet list of skills: Advanced Excel (Pivot Tables, VLookUps), SQL, Data analysis & metrics, Stakeholder management, Cross-functional collaboration, Process improvement, Project management, Last mile logistics knowledge.
But we must not invent details; we can only include what is present. The posting mentions: Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL. Experience using data and metrics to determine and drive improvements. Experience working cross functionally with tech and non-tech teams. Experience in stakeholder management, dealing with multiple stakeholders at varied levels. Experience building processes, project management, and schedules. Experience in last mile logistics. Also "track record of success in project and stakeholder management, is a strong writer and communicator, and is resourceful." Also "hands-on" person with high autonomy, drive results.
We could create Skills section with bullet list of those specific skills.
But we must avoid duplication with Requirements/Qualifications. It's okay to have overlapping but we should not repeat same content verbatim? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. It doesn't forbid duplication, but we should aim for a few substantive sections over many thin ones. Could combine Skills into Requirements or Qualifications. However the instruction says to use sections only when posting has real specific content for it. It doesn't forbid overlapping; but better to have distinct sections.
We could make Requirements = Basic Qualifications, Qualifications = Preferred Qualifications, Skills = specific technical skills (Excel, SQL, data metrics, stakeholder management, cross-functional, process improvement, project management, last mile logistics). That seems reasonable.
Now Benefits section as described.
Pay section as described.
Schedule: none, so omit.
Now About the role: we need a prose paragraph summarizing the role. Could use the initial description up to "The ideal candidate..." maybe that's more about candidate. Actually About the role could be the first few sentences describing Amazon's mission and the role's purpose. Let's extract: "At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss by delivering Amazon packages. As a