Senior Program Manager, Amazon Flex BOSS

About the role

Amazon is building a world class last mile operation, complemented by Amazon Flex, which works directly with independent contractors – called Delivery Partners – to make deliveries to customers. This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.

Key job responsibilities

• Own the long-term road map for improving business results
• Develop and utilize data inputs and KPI's in advanced analyses to inform operational adjustments and long-term technical solutions
• Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives
• Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities
• Define and create processes that will scale to meet growing business demands
• Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solves

Basic qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience working cross functionally with tech and non-tech teams
• Experience in complex problem solving, and working in a tight schedule environment

Preferred qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience implementing repeatable processes and driving automation or standardization

Pay

• USA, TX, Austin: $115,600.00 - $160,000.00 USD annually
• USA, WA, Bellevue: $115,600.00 - $160,000.00 USD annually

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

This response is AI-generated, for reference only.