Alumni Travel Program Manager

About the role

ALUMNI TRAVEL PROGRAM MANAGER, Alumni Association CEO, strengthens alumni engagement and generates sustainable revenue for the Institute; manages approximately 20 curated trips annually, combining faculty expertise, distinctive educational content, and carefully designed MIT experiences that reinforce alumni connection to the Institute; balances alumni relations, financial sustainability, operational excellence, educational impact, and risk management as core priorities; and identifies opportunities to expand participation, reach, and revenue.

Job Requirements

• Bachelor’s degree
• A minimum of four years of professional experience in program or operations management in a service-oriented field, preferably in the travel industry, hospitality, or event management
• Knowledge of international travel logistics and regulations
• Success managing programs or operations for a service-oriented organization
• Sound judgement, discretion, and problem-solving skills
• Ability to remain calm and effective while managing complex, sensitive, and time-sensitive situations
• Strong financial acumen
• Comfort with budget management and financial forecasting
• Excellent project management skills
• Attention to detail
• Superior written and verbal communication skills
• Strong interpersonal and relationship building skills
• Demonstrated ability to collaborate across diverse stakeholders
• Proficiency with technology platforms, including CRM systems (Salesforce), data analysis tools, Microsoft Office, and web-based applications

PREFERRED

• Experience with survey/analytics platforms, such as Qualtrics
• Experience with budget management software and database
• Familiarity with educational programming and adult learning principles
• Experience in high education, nonprofit sector, or alumni relations
• Willingness to travel domestically and internationally occasionally