Alumni Engagement Manager

About the role

L.E.K. Consulting is a premier global strategy consulting firm that partners with clients to solve their most critical business challenges and deliver high-impact outcomes. We bring deep industry expertise and rigorous, evidence-based insight to global corporations, growth companies and private equity investors, helping them turn strategy into action.

The Alumni Engagement Manager role serves as a passionate voice and representative for L.E.K.’s alumni community, actively listening to alumni needs, advocating for their perspectives and translating their feedback into meaningful engagement opportunities that strengthen their connection to the firm.

Responsibilities

• Lead the evolution of L.E.K.'s global alumni strategy, setting priorities, KPIs and an annual program roadmap
• Translate the firm's strategic plan into an alumni engagement agenda that builds brand equity and pipeline
• Manage program budget, vendor relationships and creative resources supporting alumni initiatives
• Recommend and develop new strategic initiatives, such as an alumni advisory body, onboarding touchpoints, and other people-experience programs, to strengthen engagement across the alumni lifecycle and advance both the alumni and employee experience
• Serve as primary global administrator for the alumni platform (PeoplePath), directory and workflows
• Ensure the integrity of the alumni database across Salesforce, Workday, and SeLEKt.HR
• Understand and analyze alumni data to identify trends and opportunities; translate data into dashboards and engagement metrics for firm leadership
• Plan and oversee execution of integrated alumni communications across the web portal, newsletters and social channels
• Plan and host high-impact virtual and in-person alumni events across global regions, with a focus on sector alignment, working closely with regional leaders and teams
• Plan and execute internal communications that drive understanding of the alumni program's value
• Develop and run periodic alumni surveys
• Partner with Talent Acquisition to streamline boomerang candidate pipelines from the alumni network
• Collaborate with Business Development to identify alumni positioned at target client accounts
• Build an external network with alumni relations peers at other professional services firms
• Benchmark external best practices to keep engagement strategies innovative and competitive
• Partner with Human Resources to extend engagement across the full employee lifecycle globally
• Own activation of the strategy across the firm, even where individual initiatives are executed by other teams
• Represent alumni relations in firmwide communications planning led by the Senior Director

Qualifications and Experience

• At least 5 years of experience in alumni relations or closely related field
• Management consulting or other professional services experience highly preferred
• Demonstrated experience operating in a global or cross-border capacity preferred
• Direct experience with PeoplePath or similar CRM/alumni platforms, and with Salesforce preferred
• Bachelor’s degree in communications, Marketing, Business, Human Resources, or other relevant field

Core Competencies

• Strategic ownership: drives a program independently with limited oversight
• Executive presence: communicates credibly with senior leadership
• Data fluency: pulls, analyzes and translates alumni data into decisions and dashboards
• Natural connector: builds trusted relationships across alumni and internal and external communities
• People leadership: ability to guide and mentor support resources without formal authority
• Technical proficiency: fluent in Microsoft Office and quick to master new platforms