Allocator / Customer Service Coordinator

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high-quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. We are defined by innovation, seizing new opportunities and thriving in an environment informed by creativity and analytical thinking. As one of the world’s premier lifestyle brand collectives, we ensure warehouses, factories, retail outlets, and online retailers worldwide have what they need, when they need it.

About the role

The Allocator / Coordinator, Customer Service is responsible for managing a designated portfolio of retail accounts within specific product categories, ensuring product is allocated, ordered, shipped, and delivered accurately throughout the merchandise lifecycle. Acting as the primary operational contact for assigned accounts, this individual works closely with Order Management, Supply Chain Operations, Compliance, and Distribution Center teams to ensure customers receive the right product at the right time. This role requires strong analytical and organizational skills, as well as the ability to manage multiple priorities across assigned retailers. Success depends on proactive communication, real-time problem solving, and frequent collaboration with cross-functional partners. Regular in-office attendance is an essential component of the role. The position follows a hybrid schedule of Monday through Thursday in the office and Friday remote, subject to business needs.

Responsibilities

• Manage purchase orders from initial bulk allocation through the end of the merchandise life cycle, including daily review, maintenance, and release of sales orders, shipment follow-up, and reverse logistics.
• Track production through receipt in the distribution center, coordinating in real time with operational partners to address issues as they arise.
• Create and manage the work order process to ensure customer floor-ready requirements and overall retail compliance are met.
• Review orders daily on an exception basis across all product flow streams and modify as necessary.
• Ensure all electronic transactions (EDI) are sent and/or received, with immediate follow-up on errors or delays.
• Review daily shipments to ensure proper invoicing and frequent verification of order accuracy.
• Communicate daily with the Order Management Manager and warehouse counterparts to review customer delivery issues, including participation in in-person operational discussions.
• Review operational chargebacks with the Compliance team.
• Manage overall system data integrity, with a primary focus on sales orders.

Requirements

• Bachelor’s degree preferred.
• 1–3+ years of experience in allocation, customer service, order management, supply chain, inventory planning, logistics, or a related operational role.
• Allocation experience within the Apparel, Accessories, Footwear, or other consumer goods industries is highly desirable.
• Proficiency in Microsoft Office Suite, with strong Excel skills required.
• Experience working with ERP and EDI systems; SAP experience preferred.
• Strong analytical and problem-solving skills with the ability to identify issues, evaluate options, and implement effective solutions.
• Excellent verbal and written communication skills, with the ability to interact professionally with internal partners and retail customers.
• Highly organized with exceptional attention to detail and accuracy.
• Ability to manage a portfolio of accounts, balancing multiple priorities and deadlines simultaneously.
• Demonstrated ability to work independently while collaborating effectively across cross-functional teams.
• Comfortable making decisions in a fast-paced, deadline-driven environment where priorities may shift frequently.
• Strong follow-through and sense of ownership, with the ability to proactively identify and resolve issues before they impact customers.
• Ability to quickly learn new systems, processes, and business concepts.
• Proven time management and prioritization skills, with the ability to effectively manage competing demands.
• Ability and willingness to work in a highly collaborative, team-oriented environment that requires regular in-office attendance and cross-functional partnership.

Benefits

• Industry-competitive salary.
• Comprehensive benefits plan (medical, dental, vision).
• Matching 401(k).
• Summer Fridays.
• Generous PTO.
• Merchandise discounts.
• Excellent career development opportunities.
• Social impact program (Centric Cares) focused on volunteerism in communities where we live and work.
• Diversity, Equity, and Inclusion (D&I) initiatives, including workshops, resources, and inspiring conversations.

Pay

The job posting includes an annual base salary range, tailored within that range based on factors such as educational and professional experience, industry knowledge, location, technical and communication skills, and other relevant considerations. Base salary is part of a total compensation package, which may also include commission earnings, annual bonus, and other Centric Brands-sponsored benefit programs.

Schedule

Hybrid schedule: Monday through Thursday in the office and Friday remote, subject to business needs.