Account Customer Service Coordinator

About the role

We are immediately hiring for an Account Customer Service Coordinator to join our Walnut, CA team. Comfortable in a fast-paced environment while communicating with varying levels of management with intermediate experience with MS Office.

Summary

The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.

Responsibilities

• Build and maintain a strong working relationship with assigned client(s).
• Respond timely to all inquiries from assigned client(s) via email and/or phone.
• Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders.
• Act as the subject matter expert for assigned client(s) by knowing and understanding SOP's and client expectations.
• Provide support to other departments and field locations in regard to assigned client(s).
• Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues.
• Provide direction, support and information to internal departments to resolve client issues.
• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations.
• Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s).
• Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s).
• Work client specific reports including open order reports, return reports and EMC reports.
• Provide direction to Customer Service Representative assisting assigned client(s).
• Implement continuous improvement initiatives to improve service for assigned client(s).
• Participate in daily operational calls and provide updates to field operations about assigned client(s).
• Participate in meetings and presentations specific to assigned client(s).
• Performs other duties as assigned.

Qualifications

• H.S. diploma/GED required.
• Three (3) years or more in a Customer Service role or equivalent required.
• One (1) year or more in related Client Account Specialization preferred.
• Basic math skills beginner required.
• Proficient in Microsoft Office products (Access, Excel, Word, PowerPoint, and Outlook) advanced required.

Skills

• Strong verbal and written communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates time management and priority setting skills.
• Ability to read and/or listen and understand information and ideas communicated.

Pay

Salary: $20.00 - $22.00/hr

Schedule

Monday - Friday 8am - 4:30pm

Benefits

• Medical, Dental, Vision Benefits start at 30 Days.
• 401(K) Savings Plan with a company match.
• Discounted employee stock purchase options.
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more.
• All major holidays paid and Paid time off within your first year.
• Up to 12 weeks paid maternity leave.