Account Customer Service Coordinator

About the role

We are immediately hiring an Account Customer Service Coordinator in New Albany, OH for our Supply Chain Solutions division.

Responsibilities

• Build and maintain a strong working relationship with assigned client(s).
• Respond timely to all inquiries from assigned client(s) via email and/or phone.
• Create and update client jeopardy orders reports.
• Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders.
• Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations.
• Support other departments and field locations in regard to assigned client(s).
• Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues.
• Provide direction, support and information to internal departments to resolve client issues.
• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations.
• Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s).
• Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s).
• Work client specific reports including open order reports, return reports and EMC reports.
• Implement continuous improvement initiatives to improve service for assigned client(s).
• Participate in daily operational calls and provide updates to field operations about assigned client(s).
• Participate in meetings and presentations specific to assigned client(s).

Qualifications

• H.S. diploma/GED required.
• Three (3) years or more in a Customer Service role or equivalent required.
• One (1) year or more in related Client Account Specialization preferred.

Skills and Abilities

• Strong verbal and written communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates time management and priority setting skills.
• Basic math skills beginner required.
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days.
• 401 (K) Savings Plan with a company match.
• Discounted employee stock purchase options.
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more.
• All major holidays paid and Paid time off within your first year.
• Up to 12 weeks paid maternity leave.

Pay

Hourly Pay Rate: $20.00/hour.

Schedule

Monday-Friday 8:00 a.m. – 5:00 p.m. Hybrid: (one day each month normally between 10th-17th.)

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Pay Type

Hourly

Pay Range

Minimum Pay Range: $20.00
Maximum Pay Range: $20.00

Additional Information

Compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Equal Opportunity Employer

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.