Account Customer Service Coordinator

Location: Walnut, CA

Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Pay: $19.00 - $20.00/hour

About the role

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting diverse experience and advancement opportunities from an industry-leading Fortune 500 company.

Responsibilities

• Build and maintain a strong working relationship with assigned client(s).
• Respond timely to all inquiries from assigned client(s) via email and/or phone.
• Prepare, update, and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders.
• Act as the subject matter expert for assigned client(s) by knowing and understanding SOPs and client expectations.
• Provide support to other departments and field locations in regard to assigned client(s).
• Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues. Provide direction, support, and information to internal departments to resolve client issues.
• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations.
• Lead and/or participate in daily, weekly, and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s).
• Work client-specific reports including open order reports, return reports, and EMC reports.
• Provide direction to Customer Service Representatives assisting assigned client(s).
• Implement continuous improvement initiatives to improve service for assigned client(s).
• Participate in daily operational calls and provide updates to field operations about assigned client(s).
• Participate in meetings and presentations specific to assigned client(s).
• Perform other duties as assigned.

Requirements

• High School diploma or GED required.
• Three (3) years or more in a Customer Service role or equivalent required.
• One (1) year or more in related Client Account Specialization preferred.
• Strong verbal and written communication skills.
• Demonstrates problem-solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates time management and priority-setting skills.
• Basic math skills (beginner level) required.
• Proficient in Microsoft Office products (Access, Excel, Word, PowerPoint, and Outlook) with advanced skills required.
• Comfortable in a fast-paced environment while communicating with varying levels of management.

Benefits

• Medical, Dental, Vision Benefits starting at 30 days.
• 401(k) Savings Plan with a company match.
• Discounted employee stock purchase options.
• Quality employee discounts on tools, cars, appliances, travel, and more.
• All major holidays paid and paid time off within your first year.
• Up to 12 weeks paid maternity leave.