Account Customer Service Coordinator

About the role

We are immediately hiring a Account Customer Service Coordinator in New Albany, OH for our Supply Chain Solutions division.

Responsibilities

• Build and maintain a strong working relationship with assigned client(s).
• Respond timely to all inquiries from assigned client(s) via email and/or phone.
• Create and update client jeopardy orders reports.
• Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders.
• Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations.
• Provide support to other departments and field locations in regard to assigned client(s).
• Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues.
• Provide direction, support and information to internal departments to resolve client issues.
• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations.
• Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s).
• Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s).
• Work client specific reports including open order reports, return reports and EMC reports.
• Implement continuous improvement initiatives to improve service for assigned client(s).
• Participate in daily operational calls and provide updates to field operations about assigned client(s).
• Participate in meetings and presentations specific to assigned client(s).
• Perform other duties as assigned.

Qualifications

• H.S. diploma/GED required.
• Three (3) years or more in a Customer Service role or equivalent required.
• One (1) year or more in related Client Account Specialization preferred.

Skills and Abilities

• Strong verbal and written communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates time management and priority setting skills.
• Basic math skills beginner required.
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days.
• 401 (K) Savings Plan with a company match.
• Discounted employee stock purchase options.
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more.
• All major holidays paid and Paid time off within your first year.
• Up to 12 weeks paid maternity leave.

Pay

Pay Type: Hourly
Minimum Pay Range: $20.00
Maximum Pay Range: $20.00

Schedule

Schedule: Monday-Friday 8:00 a.m. – 5:00 p.m.
Hybrid: (one day each month normally between 10th-17th.)

Additional Information

Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees : If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.