Alert Management & Observability Standards Lead

Key Responsibilities

• Lead rationalization and prioritization of enterprise system alerts based on business criticality and operational impact
• Establish, document, and enforce standards for alert severity, metadata, naming conventions, and routing across observability platforms
• Serve as the organizational gatekeeper for determining which alerts require immediate escalation to the 24x7 Operations team
• Build and maintain a centralized catalog of clear, standardized response instructions for all actionable alerts
• Define, monitor, and report on KPIs related to alerting health, signal-to-noise ratio, and operational outcomes
• Collaborate with engineering, DevOps, SRE, and operations teams to drive continuous improvement in alert quality and coverage
• Champion observability best practices and enforce standards across cross-functional technical teams

Mandatory Skills

• Advanced hands-on experience with Splunk
• Advanced hands-on experience with Datadog
• Intermediate experience with Prometheus and Grafana
• Intermediate experience with ServiceNow Event Management
• Advanced incident response experience including workflow design and operational coverage modeling
• Proven experience reducing alert noise and improving alert actionability at enterprise scale
• Strong understanding of 24x7 operations environments and escalation frameworks
• Excellent stakeholder management skills with a demonstrated ability to drive and enforce cross-team standards

Nice-to-Have Skills

• Experience with additional observability or AIOps platforms
• Background in SRE or platform engineering environments
• Familiarity with ITIL or similar IT operations frameworks
• Experience in highly regulated industries such as healthcare or financial services