Lead Alert Management & Observability Standards

Key Responsibilities

• Alert Rationalization & Prioritization (Core)
• Define And Enforce Alerting Standards
• Routing Decisions to 24x7 Eyes-on-Glass
• Runbook / Response Instruction Cataloging
• Reporting & Operational Outcomes
• Cross-Functional Enablement Coaching

Required Qualifications

• 5+ years in IT Operations, SRE, Observability, Monitoring Engineering, or Incident Management
• Demonstrated success reducing noise and improving actionability across enterprise alerting ecosystems
• Experience with common monitoring/observability tools (e.g., Splunk, AppDynamics, Dynatrace, Datadog, Prometheus/Grafana, Azure Monitor, CloudWatch, ServiceNow Event Mgmt or similar)
• Strong Understanding Of Incident response workflows and operational coverage models (24x7 vs. business hours)
• CMDB/service ownership concepts and dependency mapping
• Standard operating procedures/runbooks and knowledge management
• Excellent stakeholder management and ability to drive standards across teams

Preferred Qualifications

• Experience designing or operating an Operations Command Center / NOC / SOC-style “eyes-on-glass” model
• Familiarity with ITIL Event Management, SRE principles, and service reliability practices
• Experience with automation for alert enrichment, correlation, and routing (e.g., event correlation, deduplication, noise suppression)
• Background in governance frameworks and operating rhythm design (cadences, controls, compliance traceability)

Skills

• Ownership
• Clear
• Routing
• Correlation
• Operations
• Glass
• Alert management
• Cataloging
• Teams
• 24x7
• Management