Alarm Superintendent

About the Role

The Alarm Superintendent is responsible for developing and retaining customers across various business sectors, maintaining sales volume and profitability, and ensuring efficient execution of all committed orders. This role involves coordinating technicians and administrative staff, managing service schedules, and overseeing the billing process. The superintendent will also represent the company at professional functions, recruit and train associates, and ensure compliance with local permitting requirements.

Responsibilities

• Develop and retain customers in every business sector to maintain sales volume and profitability according to budget.
• Create and maintain alarm files in databases and physical files.
• Prepare and maintain service schedules.
• Inform technicians of any collection or customer service issues.
• Coordinate efforts of technicians and administrative staff for timely and efficient order execution.
• Schedule new orders/accounts and ensure accurate back-office close-out procedures.
• Follow up on repair items noted on inspection reports with quotations.
• Forecast service manpower requirements.
• Perform or review documents for the billing process and assist with financial issues as assigned.
• Represent the company professionally at various functions.
• Recruit, develop, train, and empower associates.
• Understand and comply with permitting requirements of local authorities.
• Provide Weekly Activity reports to the service operations manager for manpower evaluation.
• Ensure safety initiatives, including incident reporting, JSAs, Toolbox Talks, and jobsite visits.
• Manage timesheets, inventory, and material purchasing optimization.
• Maximize production efficiency while maintaining quality standards.
• Support adherence to company SOPs and monitor budget vs. actual job costing.
• Ensure timely submission of work tickets with required documentation.
• Participate in weekly team meetings and update job statuses.
• Maintain customer satisfaction and quality control.
• Foster teamwork and positive interactions within the team and across departments.

Qualifications

• Minimum education of High School Diploma or Equivalent; some secondary education is desirable.
• Working knowledge of materials, tools, equipment, and procedures used in fire protection system installation, including NFPA standards.
• Minimum of 5 years of experience in fire alarm installation, service, and inspections; 10 or more years preferred.

Skills

• Ability to take direction from upper management.
• Maintain vehicle and tools according to company policy.
• Valid state driver's license with a good driving record.
• Knowledgeable with NFPA 72 rules and applicable codes.
• Professional communication skills with trades, customers, project managers, and officials.
• Positive teamwork and leadership abilities.
• Commitment to maintaining a clean and safe work environment.
• Compliance with company safety practices and handbook.
• Ability to complete projects timely with high-quality standards and customer satisfaction.