Airport Passenger Assistance Agent

Responsibilities

• Aid passengers during arrival and check-in processes, assisting passengers with special needs like unaccompanied minors, VIPs, and those requiring wheelchair assistance.
• Collaborate with Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags are ready for loading and delivered to passengers.
• Operate and use equipment such as the jetway, computer keyboards, and carrier-specific reservation/ticketing software.
• Push wheelchairs with passengers who require mobility assistance through various airport areas, including terminals and gates.
• Assist passengers with their personal needs and lift bags weighing up to 50 pounds.
• Direct passengers through customs, immigration, and quarantine requirements.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent work experience.
• A high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Standing ability for long periods.
• Customer service skills and a friendly, outgoing personality.

Qualifications

• Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check.

Skills

• Excellent communication skills.
• Positive and professional demeanor.

Benefits

• N/A

Pay

• N/A

Schedule

• Split Schedule: 4:00am-7:00am and 9:00am-2:00pm