Airport Passenger Assistance Agent

Responsibilities

• Aid passengers during arrival and check-in processes, assisting passengers with special needs like unaccompanied minors, VIPs, and those requiring wheelchair assistance.
• Collaborate with Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags are ready for loading and delivered to passengers.
• Operate equipment such as the jetway, computer keyboards, and carrier-specific reservation/ticketing software.
• Push wheelchairs with passengers who need assistance, handling bags weighing up to 50 lbs.
• Direct passengers through Customs, Immigration, and Quarantine requirements.

Requirements

• At least 18 years old.
• A high school diploma, GED, or equivalent work experience.
• A high level of attention to detail.
• Ability to read, speak, and understand English.
• Standing ability for long periods.
• Customer service skills and a friendly, outgoing personality.