Airport Passenger Assistance Agent

Job Summary

Pasenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities

• Aid passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ticketing software
• Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
• Aid with personal needs and lifting bags at least 50 lbs. Inspect and verify passenger documentation
• Direct passengers through Customs, Immigration, and Quarantine Requirements

Requirements

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
• Ability to read, speak, and understand the English language
• Able to stand for long periods of time
• Able to greet and assist all customers in a prompt, friendly, and courteous manner

Qualifications

• Must pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Must be able to work nights, weekends, and holidays