Passenger Assistance Agent

Responsibilities

• Aid passengers during arrival and check-in processes, assisting passengers with special needs.
• Support Ramp Service Agents in preparing and delivering wheelchairs, strollers, and gate-checked bags.
• Operate equipment such as the jetway, computer keyboards, and carrier-specific reservation/ticketing software.
• Push wheelchairs with passengers needing assistance through terminal and gate areas.
• Assist passengers with their personal needs and lifting bags weighing up to 50 lbs.
• Inspect and verify passenger documentation.
• Direct passengers through Customs, Immigration, and Quarantine requirements.

Requirements

• At least 18 years of age.
• A high school diploma, GED, or equivalent work experience.
• A high degree of attention to detail.
• The ability to read, speak, and understand the English language.
• The ability to stand for long periods of time.
• The ability to greet and assist all customers in a prompt, friendly, and courteous manner.