Passenger Assistance Agent

Responsibilities

• Aid passengers during arrival and check-in processes, assisting those with special needs.
• Coordinate with Ramp Service Agents to ensure timely provision of wheelchairs, strollers, and baggage to passengers.
• Operate and manage equipment such as the jetway, computer keyboards, and reservation/ticketing software.
• Push wheelchairs and assist passengers with personal needs and lifting bags weighing up to 50 lbs.
• Direct passengers through Customs, Immigration, and Quarantine requirements.

Requirements

• At least 18 years of age.
• A high school diploma, GED, or equivalent work experience.
• A high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time.
• Proactive and friendly demeanor.

Qualifications

• Must pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check.
• Willingness to work nights, weekends, and holidays.