Airport Lounge Suite Host (LGA)

Job Summary

The Suite Host is a representation of the service and overall hospitality of the staff and the lounge, serving as the main touchpoint for guests in the Sapphire Lounge by The Club at LaGuardia Airport.

Description

A Suite Host is the dedicated point of contact for guests during their entire stay in the suite. They help prepare the space as needed and communicate with suite staff/kitchen staff to ensure proper preparations for guests' arrival. The primary focus is to make guests feel taken care of by anticipating their needs and coordinating with the lounge staff to deliver a memorable experience.

Basic Skills

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences.
• Generous, friendly, and warm spirited.
• Guest Experience – Maintains a friendly, cheerful, and courteous demeanor at all times ensuring the highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the ask of the guest, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Speaking – Talking to others to convey information effectively.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution – De-escalate situations in a professional and courteous manner.
• Problem Solving – Develop solutions to remove obstacles to problems that may arise.

Primary Job Duties

• Interact with guests via premier clubroom/bar environment in a professional and pleasant manner.
• Welcome guests by name and assist them throughout their stay.
• Be accountable and take ownership of the guest's experience from beginning to end.
• Employ the Guest First philosophy in meeting guests' needs and expectations.
• Listen to the guest's needs, offer recommendations, and ensure high satisfaction from the guest.
• Make quick and effective decisions when unanticipated situations arise, prioritizing the guest experience.
• Knowledgeable about the lounge, each guest, and the surrounding area.
• Communicate with guests over the phone and in person, providing all the information they need to enjoy their stay.
• Possess basic working knowledge of alcoholic beverages and food offerings.
• Complete paperwork related to daily sales, passenger counts, and miscellaneous reporting.
• Always follow established safety procedures.
• Immediately report any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.

Minimum Acceptable Qualifications

• Effective communication skills and willingness to work as part of a team.
• Ability to effectively and pleasantly present information one-on-one and in group settings to guests and other team members of the company.
• Passion for servicing guests with initiative-taking solutions.
• Ability to follow directions and procedures, effective time management, and organizational skills.
• Demonstrated ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Able to maintain composure under pressure and awareness of surroundings and cultural differences.
• Able to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment.
• Able to stand during entire scheduled shift.
• Able to manage the stress of a face-paced work shift up to ten (10) hours.
• Able to lift and/or move up to forty pounds.
• Able to walk, bend, twist, and stand to perform normal job functions.
• Able to immediately report any health and safety incident, security breach, concern, or suspicious behavior.

Benefits

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

About the Company

Hyde Park Hospitality (HPH) is a young but dynamic and fast-growing company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2024 for being one of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.